"Growth is Good " – We understand your problems. – Are you ready for the solution?
See update of the article at end There seems to be a new trend with companies of all sizes, shapes, industries, and sectors. Customer Service with limited or no contact information. If you don’t use their internally generated customer service system (which limits the customer’s ability to convey the issue they are having) you can’t […]
Read More »I recently bought an Omoton KB395 Bluetooth keyboard. It was working like a charm, but I guess one would assume that to be the case. Pairing it to the iPad was seamless, but that seems more the norm than anything else these days (and I remember the days when it could be a nightmare). You […]
Read More »Why offer modes of communication, and then ignore them? Contact Point I needed to find a new Vet and reached out to friends who had pets to see who they used. One of my friends said to speak with the Pet Vet (fictitious company). So I went to their website and the offered three modes […]
Read More »The Setup We recently reached out to several companies to see if they would sub-contract their services to my firm. We anticipated the prospective client not being able to maintain the level of excellence due to oversaturation of current resources. After talking with some people in our network, we found several candidate companies. We started […]
Read More »Customer Service, part of the value proposition of any company. Here is my story with three organizations, large companies, listed companies. All three need to improve their customer service, but two of them provided “truly despicable service”. Customer Service stories I recently had fraud on my American Express Card. The responses by Google and Uber can only be […]
Read More »Have you ever wondered what makes a business just piss you off so bad, that you need to tell the world never, ever do business with them? Well, AgreeYa is one of a growing set of businesses whose values in action are so corrupt as to belie that anyone has any idea of what is […]
Read More »So we have a Shopify website and we’re using Shopify Payments (Stripe). In the last week they flagged 37 orders as “High risk of fraud detected Before fulfilling this order or capturing payment, please review the fraud analysis and determine if this order is fraudulent” Thank you. We didn’t ship those orders. As expected no […]
Read More »I have Bill.com them to be one of the most overpriced, under performing companies that hides behind layers of obscurity should you have an issue. It took 4 emails this time to get them to cancel an account I never used, but they were looking for payment. I tried once before and got no where. […]
Read More »I reached out to a certificate authority about buying a secure server certificate for my web/e-mail server. brand Seems simple enough I needed some technical information based on the server’s configuration since I not only hosted my companies e-mail and web presence but I have several non-related domains (i.e., domain.com, example.com, foo.com). In addition, I […]
Read More »Received this via InMail looking for clients: “My name is <name removed>. I’m a former New York Jets player that is now working as a Recruiter. I have over 20 million resumes for all different industries. Do you have any job opening at your company? If so, Can I send you over a resume?” What […]
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