Customer Service – Cases of truly despicable service

Customer Service, part of the value proposition of any company. Here is my story with three organizations, large companies, listed companies. All three need to improve their customer service, but two of them provided “truly despicable service”. Customer Service stories I recently had fraud on my American Express Card. The responses by Google and Uber can only be […]

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Shopify’s lack of interaction with clients

So we have a Shopify website and we’re using Shopify Payments (Stripe). In the last week they flagged 37 orders as “High risk of fraud detected Before fulfilling this order or capturing payment, please review the fraud analysis and determine if this order is fraudulent” Thank you. We didn’t ship those orders. As expected no […]

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All it takes is one employee to ruin your brand

I reached out to a certificate authority about buying a secure server certificate for my web/e-mail server. brand Seems simple enough I needed some technical information based on the server’s configuration since I not only hosted my companies e-mail and web presence but I have several non-related domains (i.e., domain.com, example.com, foo.com). In addition, I […]

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You have to be kidding me…

Received this via InMail looking for clients: “My name is <name removed>. I’m a former New York Jets player that is now working as a Recruiter. I have over 20 million resumes for all different industries. Do you have any job opening at your company? If so, Can I send you over a resume?” What […]

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