Does it matter where you bought that item?

I recently bought an Omoton KB395 Bluetooth keyboard. It was working like a charm, but I guess one would assume that to be the case. Pairing it to the iPad was seamless, but that seems more the norm than anything else these days (and I remember the days when it could be a nightmare). You […]

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Modes of communication

Why offer modes of communication, and then ignore them? Contact Point I needed to find a new Vet and reached out to friends who had pets to see who they used.  One of my friends said to speak with the Pet Vet (fictitious company). So I went to their website and the offered three modes […]

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Why would you not answer a prospective customer inquiry?

The Setup We recently reached out to several companies to see if they would sub-contract their services to my firm. We anticipated the prospective client not being able to maintain the level of excellence due to oversaturation of current resources. After talking with some people in our network, we found several candidate companies.  We started […]

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Customer Service – Cases of truly despicable service

Customer Service, part of the value proposition of any company. Here is my story with three organizations, large companies, listed companies. All three need to improve their customer service, but two of them provided “truly despicable service”. Customer Service stories I recently had fraud on my American Express Card. The responses by Google and Uber can only be […]

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Shopify’s lack of interaction with clients

So we have a Shopify website and we’re using Shopify Payments (Stripe). In the last week they flagged 37 orders as “High risk of fraud detected Before fulfilling this order or capturing payment, please review the fraud analysis and determine if this order is fraudulent” Thank you. We didn’t ship those orders. As expected no […]

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Who uses Bill.com?

I have Bill.com them to be one of the most overpriced, under performing companies that hides behind layers of obscurity should you have an issue. It took 4 emails this time to get them to cancel an account I never used, but they were looking for payment. I tried once before and got no where. […]

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All it takes is one employee to ruin your brand

I reached out to a certificate authority about buying a secure server certificate for my web/e-mail server. brand Seems simple enough I needed some technical information based on the server’s configuration since I not only hosted my companies e-mail and web presence but I have several non-related domains (i.e., domain.com, example.com, foo.com). In addition, I […]

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You have to be kidding me…

Received this via InMail looking for clients: “My name is <name removed>. I’m a former New York Jets player that is now working as a Recruiter. I have over 20 million resumes for all different industries. Do you have any job opening at your company? If so, Can I send you over a resume?” What […]

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Blast marketing that can backfire

The marketplace as it is, the search for new employment should never cease. While the activity waxes and wanes, ones resume should always be sharp. One example is LinkedIn, which many consider one of the premier networking sites and thus employment sites. So, as we post our resumes on-line we do open ourselves to unwanted […]

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